GigaNet Wireless

GigaNet Billing Policy

Your account is due monthly, OR annually depending on the WiFI related or Web-Hosting payment plan you have selected.
Invoices for your next billing period will be generated and sent via U.S.P.S Postal Service on the 1st of the month prior to the due date.

Billing Cycle: GNW Bills 30 days in advance

Billing Department Hours of Operation:
Monday - Friday: 9:00 am - 5:00 pm PST
Saturday - Sunday: Closed

Billing Department Contact Information:
Local Phone Number: 951-551-7778
Email:

* Business days are defined as 12:01 am - 11:59 pm PST, Monday through Friday.
* Service/Installation days are defined as 9:00 am - 5:00 pm PST, Monday through Friday.

PAYMENTS
Payment Methods:
GigaNet accepts payments by personal check, company check, money order, and U.S Currency.
All funds must be payable in US dollars.

Please send payments to:
GigaNet Wireless
PO BOX 391458
Anza, CA 92539

Payments are due upon receipt.
Accounts not paid by 11:59 pm PST on the 10th of any month will be assessed a $10.00 late fee.
Accounts not paid by 11:59 pm PST on the 15th of any month will be suspended.
Accounts not paid by 11:59 pm PST on the last Friday of any month will be terminated.

LATE PAYMENTS
Payments are due upon receipt. If payment is not received by the 11:59 pm on the 1st of each month, a late fee of $10.00 will be assessed.

FEES
Late fee: $10.00
Re-Activation Fee: $25.00
NSF (Returned Check) Fee: $25.00 + Re-Activation Fee

DISPUTE RESOLUTION
We will only accept billing disputes in writing. We will gladly correct any mistakes we've made in billing your account, as quickly as possible. You should send a full description of your dispute to
, or mail to our postal address (shown below). Our goal will be to research the disputed item(s) and to respond to your inquiry within 10 business days. Any charges incurred during this resolution process, are your responsibility.

GigaNet Wireless
PO BOX 391458
Anza, CA 92539

ACCOUNT SUSPENSION

If your account is suspended for any reason, a $25.00 reactivation fee will be assessed. A suspension affects every aspect of your WiFi, Remote Monitoring, Web-Hosting and Web-Mail. You will not be able to log in to or access ISPConfig, Email, FTP, or any files/programs running within your web hosting space. Your website will not display. When payments are brought current, we will restore service.

ACCOUNT TERMINATION
If your account is terminated, it is permanently cancelled. This means removal of all web space files that are associated with your hosting account. This process cannot be reversed. Termination of your account does not excuse any pre-existing payment obligations under your hosting agreement. Should you wish to resume business with us, amounts owed must be paid prior to establishing a new account.

** GigaNet Wireless Hi-Speed Network, Inc. is not liable for loss of profits, projected profits, expenditures, investments, leases or commitments in connection with your business, nor for the loss of any other monetary or non-monetary benefits or profits, resulting from the termination of an account.

CHANGING OR ENDING YOUR HOSTING PLAN

The plan you choose is effective until the end of the monthly, quarterly or annual billing cycle for which you have paid. If you would like to change your hosting plan, you should do so at the end of the billing cycle. No refunds or carryover credit will be issued should you decide to change your hosting plan prior to the end of your billing cycle.

REFUNDS

Refunds within first 30 days of service:
Accounts cancelled within the first thirty (30) days of service, will receive a full refund of hardware deposit, minus any set-up fees, or labor, provided the account has not been suspended or terminated, or under review for suspension or termination, for violations of our Acceptable Usage Policy or our Terms and Conditions.
Business packages are non-refundable.

Advance payment for services:
Advance payments for service are non-refundable.

All accounts will receive a paper check via postal mail within sixty (60) days of cancellation.

Cancellation of service after first 30 days of service:
There are no refunds after 30 days. You are required to send written notice of your intent to cancel the account to our Billing Department before the 1st day of the final month of your service. Cancellation of service requires that you are paid in full up to that time. Cancellation requests will be immediately referred for collection if the account is not paid in full, and if no agreement has been made to satisfy your financial commitment.

DELINQUENT ACCOUNTS
Accounts that are not paid in full within 30 days after the termination of services will be subject to our collections process. In attempting to collect your debt, any information we have will be presented to the Collections Agent if no satisfactory payment arrangement is in place. Delinquent accounts which are presented for collections may affect your credit rating.

YOUR CUSTOMER INFORMATION
At times it may be necessary for GigaNet to contact you. All GigaNet accounts are required to have a contact person registered with us, even if the domain is owned by a company or organization. In the event that no contact person is assigned, the account will be suspended until you provide the information. This is for security reasons.

Your Customer Contact information may be updated by contacting us at 951-551-7778 or email

If your account contact information is not correct or needs to be changed, it may delay or prohibit your ability to receive notices. It is solely your responsibility to keep all personal and billing information current. GigaNet is not responsible for actions taken as a result of a customer's failure to respond to notices. We recommend that you have a valid email address in the control panel for each site you manage.

Webmasters, Designers and Additional Contacts

Indirect customers such as webmasters, designers and third-party assistants must have written authorization provided to us by our customer prior to contacting us. We cannot accept authorizations by telephone or by chat. Your written authorization must come from the email address on file for your WiFi, Remote Monitoiring, or Hosting account and should be sent to .

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